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StriVectin Inner Circle Terms and Conditions
To enroll in StriVectin Inner Circle, you must be a resident of the fifty United States, Puerto Rico or Canada, create an account on strivectin.com and provide a valid email address. By creating an account on strivectin.com, you are enrolling in StriVectin Inner Circle. The mailing address you provide to us when you create your account is your Inner Circle registration address.
If you created an account on strivectin.com prior to the start of StriVectin Inner Circle, you have been automatically enrolled in the program by StriVectin. The billing address on your account will be used as your Inner Circle registration address, until you change your Inner Circle registration address on your account.
You are responsible for ensuring your address information contained in your account is accurate. StriVectin is not responsible for mailing errors related to an incorrect address on the account.
No Membership Fee
There is no membership fee to enroll in StriVectin Inner Circle.
Once you create a StriVectin Inner Circle account, StriVectin will start tracking your eligible StriVectin Inner Circle purchases (please refer to the StriVectin Inner Circle Purchases section for that definition). Purchases made prior to creating your account will not be counted. Purchases made when you are not signed in to your Inner Circle account will not be counted. If you were automatically enrolled by StriVectin at the start of StriVectin Inner Circle, the start date for tracking purchases will be the start of the StriVectin Inner Circle program (March 6, 2012).
StriVectin Inner Circle Purchases and Earning StriVectin Inner Circle Rewards Points
Sales on strivectin.com, through StriVectin Customer Care (1-800-430-0227) or Inner Circle Member Care (1800-432-3082) (excluding discounts, taxes, shipping and returns) are eligible to be counted as StriVectin Inner Circle purchases. Eligible purchases are only counted when made through your StriVectin account. Always remember to sign in to your StriVectin Inner Circle account when making a purchase. When ordering via phone, you will be asked for your name, address, phone number or email address to identify you as a StriVectin customer and as an Inner Circle member. If you purchase through strivectin.com as a guest user or do not have a phone agent order through your account when you place an order via phone, your purchase will not be counted toward your StriVectin Inner Circle purchases. A purchase will become eligible for tracking at the point your order ships to you and your credit card has been charged.
You will earn one Inner Circle Rewards point for each dollar in eligible StriVectin Inner Circle merchandise purchases, excluding discounts, taxes, shipping and returns, made at strivectin.com or through StriVectin Customer Care while signed in to your Inner Circle account.
Purchases made at Department Stores, Specialty Retail locations or websites other than strivectin.com do not qualify as eligible StriVectin Inner Circle merchandise purchases.
Inner Circle Rewards Points Earned via Social Sharing and Product Reviews
Inner Circle Rewards Points are only earned if a customer is signed into their online account and complete a social sharing action from strivectin.com to Twitter, Pinterest or Facebook. Points are awarded once sharing action is complete. Deletion or removal of the shared item from your social media page will result in forfeit of points earned for that particular action and will automatically be deducted from your Inner Circle Rewards account.
Points are only earned for product reviews on products that you have purchased from strivectin.com. Points will not be earned for reviews on products that you do not have a previous order history for via strivectin.com.
Inner Circle Rewards Points Expiration:
Inner Circle points will expire 1 calendar year after they are placed into your account if left unused.
Reviewing Your Inner Circle Rewards Points Balance
You can review your Inner Circle Rewards point balance while signed in to your Inner Circle account on strivectin.com. After signing in, click on the My Profile page to review your balance. This balance reflects the current available balance at the time and does not reflect points pending, either to be added to or deducted from your account, for purchases, rewards redemptions or returns.
Redeeming Inner Circle Rewards Points
Inner Circle Rewards points can be redeemed for Cash Rewards to be used for merchandise purchases made at strivectin.com, through StriVectin Customer Care or through Inner Circle Member Care. You can view your redemption options at My Rewards when signed in to your StriVectin Inner Circle account. StriVectin reserves the right to change redemption options at any time. No substitutions are allowed for redemption options. You must have enough points in your Inner Circle Rewards points balance to redeem for a selected reward. Points cannot be borrowed or bought from StriVectin, or transferred from another Inner Circle member.
Inner Circle rewards points cannot be redeemed on Auto-Replenishment orders.
Redeeming for a Cash Reward
Your points will be converted to a Cash Reward at a rate set by StriVectin. Only a set amount of points can be converted to a Cash Reward, as set forth by StriVectin. The Cash Reward will be deducted from your merchandise total (after any other discounts are applied) before shipping and tax is applied. You will earn one Inner Circle Rewards point per eligible dollar spent for the new merchandise total, after the Cash Reward is applied to the purchase. If you choose to, you may redeem a Cash Reward that is larger than your merchandise total. If you choose to do that, you will forfeit the unused portion of your Cash Reward, i.e. the difference between your Cash Reward and your merchandise total. For example, if your Cash Reward is $60 and your merchandise total is $49, you would forfeit $11 ($60 Cash Reward - $49 merchandise total = $11) if you applied the $60 Cash Reward to that purchase.
You are allowed to apply up to 1000 Reward Points to be redeemed per order – or an $80 cash discount. You are not allowed to stack Reward Point tiers. For example, if you have 1500 Reward Points you can redeem up to 1000 of those points on a single order. But will not be allowed to apply all 1500 points on any single order. The remaining 500 points can be used, in addition to the points earned on the current purchase, on your next order.
StriVectin Inner Circle Return Policy
Should you return a product, or products, you purchased on strivectin.com or by calling StriVectin Customer Care or Inner Circle Member Care and that purchase earned you Inner Circle Rewards points, the merchandise total of those products returned (excluding discounts, taxes and shipping) will be subtracted from your Inner Circle Rewards points balance at the rate of one point per dollar. For example, if your Inner Circle Rewards points balance is 300 points and you return $100 of products you purchase, your new Inner Circle Rewards points balance is 200 points (300 points balance minus 100 points for the return).
If you redeem points for an Inner Circle Reward and then return a product you purchased, it is possible for your Inner Circle Rewards points balance to be reduced to zero. However, your Inner Circle Rewards points balance cannot be below zero points. For example:
- • Your current Inner Circle Rewards points balance is 300 points
- • You redeem 250 points for a $20 cash reward
- • Your new Inner Circle Rewards points balance is 50 points (300 points minus 250 points)
- • You return $100 of products purchased
- • Your Inner Circle Rewards points balance will be reduced by 50 points to zero (50 points minus 50 points). Your Inner Circle Rewards points balance cannot be reduced below zero points.
10% Off Next Purchase and Free Shipping (after enrollment)
After enrolling in StriVectin Inner Circle, you are eligible to receive 10% off and free shipping on your next purchase. You will receive this offer in your Inner Circle welcome email. In order to redeem this offer, you must click through your Inner Circle welcome email and sign in to and purchase through your StriVectin Inner Circle account. The offer is valid only at strivectin.com and can be redeemed only once. Your 10% off savings will be applied to your online merchandise total before shipping and/or tax. Your free standard shipping will be applied to your shipping at checkout. The offer is not valid at Department Store, Specialty Retail locations or websites other than strivectin.com where StriVectin is sold. The offer is not valid on kits and special value power pairs. The offer is not valid on previous purchases or purchases made through our Auto-Replenishment Service and cannot be combined with any other promotion code or discount. The offer is not redeemable for cash or credit towards other products. No substitutions. StriVectin reserves the right to change or cancel this promotion.
In order to receive your StriVectin Inner Circle Birthday Offer, you must provide your birth month and day when creating or updating your StriVectin Inner Circle account and have provided us with a valid email address. You will receive that offer via email during, or just before, your birth month, as long as you have created an account and provided your birth month and day within two weeks of your birthday.
If you received your birthday offer between the beginning of a month and the 15th of that month, your birthday offer expires the 15th of the following month. If you received your birthday offer between the 16th of a month and the last day of that month, you birthday offer expires the last day of the following month. You must click through your birthday email to redeem your offer.
Terms of the offer may vary by month and are at the discretion of StriVectin. The offer is valid only at strivectin.com and can be redeemed only once. The offer is not transferrable. The offer is not valid at Department Store, Specialty Retail locations or websites other than strivectin.com where StriVectin is sold. The offer is not valid on kits and special value power pairs. The offer is not valid on previous purchases or purchases made through our Auto-Replenishment Service and cannot be combined with any other promotion code or discount. The offer is not redeemable for cash or credit towards other products. No substitutions. StriVectin reserves the right to change or cancel this promotion.
Special Access to Events and Offers
Periodically, StriVectin will develop or participate in events and create special offers for StriVectin Inner Circle members. Details and terms of these events and offers are at the discretion of StriVectin. StriVectin has sole discretion for determining member eligibility for these events and offers and reserves the right to communicate with members based on the eligibility criteria set forth. StriVectin also reserves the right to cancel events or offers or change the terms and conditions of these events or offers at any time.
Unsubscribing from StriVectin Email
You may unsubscribe from receiving email at any time by clicking the unsubscribe link in an email you receive from StriVectin. You will still remain a member of StriVectin Inner Circle and retain all your membership benefits even if you unsubscribe from email.
StriVectin Inner Circle Registration Information
In addition to the information required to complete your StriVectin Inner Circle registration, we ask you to provide us with other information that is not required, but would help us to better serve you:
- • Skin concern
- • Age range.
StriVectin reserves the right to cancel the StriVectin Inner Circle program or change its terms and conditions at any time. We will notify customers of these changes by posting them on strivectin.com. We may also communicate changes via email to StriVectin Inner Circle members. StriVectin also reserves the right to terminate the membership of an Inner Circle member or restrict them from receiving Inner Circle Rewards if the member is judged by StriVectin to be engaging in fraudulent or other illegal behavior. Should you have any questions regarding StriVectin Inner Circle, please call Inner Circle Member Care at 800-432-3082.