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Customer Service

Why Shop StriVectin.com

StriVectin.com is the best decision you can make for your anti-aging skincare regimen and here’s why:

The Official Site
StriVectin.com is the official site for all StriVectin products.

Our 100% Satisfaction Guaranteed
We want you to be 100% satisfied with your purchase and we stand by the quality of our products. Details

Special Offers
Sign up for emails to receive access to exclusive online offers and promotions.

Free Shipping
Enjoy free standard U.S. shipping with every order of $50 or more.

Samples
You will receive a sample of one of our best selling products with every order.

Dedicated StriVectin Skincare Specialists
Our StriVectin Skincare Specialists are ready to answer any of your questions at 1-800-430-0227

Auto-Replenishment Service
You will never run out of your favorite StriVectin product when you sign up for auto-refills. You will save 20% and receive free shipping on all Auto-Replenishment shipments. Details

Inner Circle Rewards Program
Sign up for Inner Circle, StriVectin.com’s Rewards Program. Earn points with each purchase that can be redeemed for free StriVectin products or Cash Rewards to be used for StriVcetin purchases. Details

Shipping & Handling

US Shipping (including HI and AK)

Standard Ground (UPS)

 

 

Arrives 5-7 business days after ship date

Orders $50 and over

FREE

 

Orders under $50

$6.50

Expedited Shipping (UPS)

 

 

Arrives 3-5 business days after ship date

Orders $50 and over

$10.00

Arrives 3-5 business days after ship date

Orders under $50

$16.50

AFE/APO (USPS)

 

 

Arrives 10-21 business days after ship date

 

$6.50

 

CANADA

Standard Ground (USPS)

 

 

Arrives 10-14 business days after ship date

 

$33.35

We cannot honor expedited shipping to Canada.

 

 

StriVectin cannot ship to a PO Box address at this time.

Returns & Exchanges

StriVectin has a 100% satisfaction guarantee. Should you for any reason be unhappy with your purchase, we will gladly issue you a refund of your purchase (less any shipping charges). Please note that we will only refund purchases made from StriVectin.com or our Customer Service Center. Refunds of purchases made from other resellers will not be honored.

If you ever need to return or exchange a product, please note the following guidelines:
• Products must be returned within 30 days of order date.
• Please include a copy of your packing slip (or a note with your order #, name, email address,
phone number) and your reason for returning the product(s)
• Original shipping and handling charges are non-refundable (if applicable).
• Products specified as non-returnable cannot be returned for any reasons.

To initiate your return, please call our Customer Service Center at 1-800-430-0227 to obtain a RMA number. Please indicate this RMA number on the red RMA sticker that accompanied your shipment. Should you no longer have this sticker, please note the RMA# on the outside of the box as well as on your copy of the packing slip. Once we have received your return back to our Return Center, we will promptly issue your refund to your original form of payment. Please allow 5-7 business days for the refund to be completed.

Our product return/exchange location is:
StriVectin Returns
614 Route 303
Blauvelt, NY 10913

Satisfaction Guaranteed

We want you to be 100% satisfied with your purchase and we stand by the quality of our products. Should you for any reason be unhappy with your purchase we will promptly issue a refund to your credit card. Please see returns & exchanges for details on how to initiate a return.

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