Frequently Asked Questions
Do you offer free samples?
We include a sample of one of our best selling products in all shipments. At times we may offer deluxe samples at reduced prices on our website. Please sign up for our emails to ensure you receive all of our special and exclusive offers.
What payment options do you offer?
StriVection is proud to accept all major credit cards.
You can rest assured that your personal information is safe and secure. We process thousands of orders per day using VeriSign’s industry leading SSL encryption technology.
What is your return Policy?
StriVectin has a 100% satisfaction guarantee. Should you for any reason be unhappy with your purchase, we will gladly issue you a refund of your purchase (less any shipping charges). Please note that we will only refund purchases made from StriVectin.com or our Customer Service Center. Refunds of purchases made from other resellers will not be honored.
If you ever need to return or exchange a product, please note the following guidelines:
• Products must be returned within 30 days of order date.
• Please include a copy of your packing slip (or a note with your order #, name, email address,
phone number) and your reason for returning the product(s)
• Original shipping and handling charges are non-refundable (if applicable).
• Products specified as non-returnable cannot be returned for any reason.
To initiate your return, please call our Customer Service Center at 1-800-430-0227 to obtain a RMA number. Please indicate this RMA number on the red RMA sticker that accompanied your shipment. Should you no longer have this sticker, please note the RMA# on the outside of the box as well as on your copy of the packing slip. Once we have received your return in our Return Center, we will promptly issue your refund to your original form of payment. Please allow 5-7 business days for the refund to be completed.
Our product return/exchange location is:
614 Route 303
Blauvelt, NY 10913
|US Shipping (including HI and AK)|
|Standard Ground (UPS)|
|Arrives 5-7 business days after ship date.|
|Arrives 7-9 business days for PO Box addresses.|
|Orders $50 and over||FREE|
|Orders under $50||$6.50|
|Expedited Shipping (UPS)|
|Arrives 3-5 business days after ship date|
|Orders $50 and over||$10.00|
|Orders under $50||$16.50|
|StriVectin cannot ship to a PO Box address at this time.|
|Arrives 10-21 business days after ship date||$6.50|
|Arrives 10-14 business days after ship date||$33.35|
|We cannot honor expedited shipping to Canada.|
How Does Auto-Replenishment Work?
Make sure you are never without your favorite StriVectin product – by enrolling in our auto-replenishment program. Automatic shipments are sent to you between 45-90 days depending on the product – and you don’t have to do anything. Auto-replenishment offers the following benefits:
• Savings – 20% off the current price.
• Free Shipping.
• Ability to change the frequency of shipments. Simply call our Customer Service Center anytime to change how often you would like to get your auto-refill shipment.
• You can cancel anytime
How do I Enroll in Auto-Replenishment Service?
On the product detail page, or in the chekcout, you will see a box. Click it and you will start receiving your Auto-Replenishment shipments. You can also call our Customer Service Center to initiate automatic replenishments.
How and When Will I be Billed?
StriVectin will automatically bill the same credit card you used on the original order, and the shipment will be sent to the same address, unless you indicate a different address. Your credit card will not be billed until the product is shipped to you.
How Do I Change The Auto-Replenishment Service?
You can modify or cancel your service by calling our Customer Service Center at 1-800-430-0227.
How Often Will I Receive My Auto-Replenishment Service?
It depends on the product. It is usually between every 45-90 days, but you can change this frrequency simply by calling our Customer Service Center at 1-800-430-0227.
What is Inner Circle?
Inner Circle is StriVectin’s rewards program. By joining Inner Circle you will start earning points for all your purchases (1 point for every merchandise dollar spent). Once you have reached certain point levels, you can redeem your points for free merchandise or as rewards dollars towards a future purchase. You will also get access to exclusive offers, preview sales and product trials. For more details and how to sign up.
What is NIA-114™, and how does it work?
NIA-114™ is a patented form of the skin nutrient niacin (nicotinic acid). Unlike other forms of Niacin (niacinamide), NIA-114™ is the molecule discovered in skin cancer prevention research by Dr. Myron & Elaine Jacobson. As one of the most active forms of Niacin, NIA-114™ enables the maximum concentration of niacin to be delivered into the skin because of its patented lipophilic tail providing unique and unrivalled benefits for the skin. Niacin repairs skin damage and helps to rebuild skin layers.
The result? Healthier skin that functions better and produces visible improvements in skin texture, tone and discoloration as well as dramatically reduces the appearance of deep lines, wrinkles & stretch marks. More information.
How Do I Know Where to Buy Legitimate StriVectin Products?
StriVectin guarantees 100% product quality and satisfaction through our web site, Customer Service Center and select list of authorized resellers. There are several unauthorized internet resellers that are diverted and therefore may be selling diluted, expired or counterfeit products. StriVectin is not able to identify all persons and companies who claim to be an authorized StriVectin dealer. SriVectin has been able to identify the following companies/websites who are NOT authorized StriVectin dealers:
To ensure you receive authentic StriVectin products, always shop StriVectin .com or our Customer Care Center.
Are your products tested on animals?
No. StriVectin does not and will not test on animals.
Do your products contain parabens?
No. StriVectin products are Paraben-free.
How soon can I expect to see results?
Many of our products produce short-term visible improvements within minutes. Over our clinically tested timeline of 2, 4 and 8 weeks, more dramatic, long-term improvements will also occur. For most, a noticeable improvement will be seen in approximately 2-4 weeks.
How long do the products last?
If following application instructions, our products typically last 2-6 months, depending on the item. We recommend using our products within the recommended period after opening, which is indicated on each tube.
How do I know which StriVectin products are right for my skin?
Select the appropriate StriVectin product based on your greatest skin care needs. In other words, consider what about your skin you’d most like to improve. We have solutions for wrinkles, loss of firmness and elasticity, uneven skin tone and discolorations. We also welcome you to call one of our trained Customer Service Center at 1-800-430-0227.
What is NIA-114™?
NIA-114 is a patented form of Niacin (Vitamin B3) that enables optimal delivery of the molecule into the skin. Once absorbed, Niacin stimulates natural repair processes within skin cells (such as DNA repair, energy metabolism and cell turnover) to ultimately generate healthier skin cells and build a stronger skin barrier. The results are visible improvements in skin texture, tone, firmness and reduced discoloration.
How long will it take for the first blush to subside?
A Niacin flush will not last more than 1-2 hours after applying the product. It presents quickly (within 15 minutes) and dissipates quickly. To reduce the effect, apply a cold compress to the skin. Remember, this is a positive sign that Niacin is penetrating the skin and yielding beneficial rebuilding and repairing effects.
If I stop using the products, will it reverse the improvements in my skin?
No. Improvements made within your skin will remain due to the repairing and rebuilding that has occurred. However, natural decline in healthy skin will still occur so it is best to continue use to maintain results.
Can I use StriVectin products with other skin care products?
Yes. StriVectin is a problem-solution skin treatment brand intended to be used with other products and as part of a complete regimen. There are no contraindications for using StriVectin with other skin care brands.
Can you use StriVectin products and still tan or use self-tanning products?
Yes. The technology in StriVectin will not interfere with the efficacy of tanning or tanning products.
Can you go out in the sun after using StriVectin?
Yes, the ingredients within the StriVectin products do not increase photosensitivity; therefore, sun exposure after using these products is fine. To avoid additional damage to the skin, always use smart sun safety tips and sunscreen at all times.
Can you use StriVectin if you have rosacea?
Yes. However, due to sensitivity of individuals with rosacea, we recommend a test patch of the products on the neck or jaw line. Flushing is a natural side effect of Niacin due to increased blood flow to the skin. It’s an indication that Niacin is working and is not worsening the rosacea condition. In fact, because Niacin builds the skin barrier, it can help to reduce the flare-ups caused by rosacea over time.
Can all skin types and colors use StriVectin?
Yes, StriVectin products are for all skin types as well as all colors of skin.
Can you use StriVectin if you have acne?
We do not advise applying any StriVectin skin care product to open acne lesions. In addition, to be safe, apply a patch test prior to using any of the StriVectin products on the entire face.
Can you use StriVectin before or after a treatment (e.g. chemical peel)?
Yes, begin product usage at least 2 weeks before treatment and if one hasn’t begun the products beforehand, refrain from introducing a new product to the skin for 2 weeks after treatment.
Are the products safe to use when pregnant or nursing?
While there are no contraindications for use, it is recommended to consult your physician prior to use.
If your doctor advises you to avoid Niacin, can you still use the products?
For individuals with Niacin allergies or those on prescription drugs in which Niacin is not recommended, it is best to consult your physician prior to using the new StriVectin products.
What is the shelf-life of the products and can you extend it with refrigeration?
Shelf-life of all StriVectin products is 3 years, except for Age Protect Sunscreen which is 2 years. The Period After Opening (PAO) is also listed on each package and ranges from 18-24 months. With exception of TL 360 Tightening Eye Serum, we do not recommend placing products in the refrigerator.
Does StriVectin offer a guarantee on its products?
StriVectin stands behind its products with a 100% guarantee. Consult retailer for return policy details.
Why is there a medicinal scent to some of the products in your line?
StriVectin products are formulated with the highest quality ingredients, some having natural medicinal scents. We are committed to formulation integrity and maximum effectiveness which means that sometimes the scents cannot be masked, but should dissipate after application.
What are the preservatives used in StriVectin-SD & StriVectin-SD Sensitive if it is paraben-free?
Phenoxyethanol, Chlorphenesin, Sorbic Acid, Benzoic Acid, Pentylene Glycol, Caprylyl Glycol,Ethylhexylglycerin.
What product would you recommend for general anti-aging concerns?
StriVectin-AR Advanced Retinol Night Treatment containing NIA-114 and retinol is ideal for addressing multiple signs of aging such as wrinkles, loss of firmness and uneven texture and tone.
Which eye treatment is best for me?
StriVectin offers multiple eye treatments for your most common eye area concerns. To determine which is best for you, below is a list of the principal problems addressed by each: SD Eye Concentrate helps with fine lines, wrinkles, crow's feet, and puffiness; TL 360 Eye Serum helps with loss of firmness, droopy eyelids; EV Dark Circle Corrector helps with dark circles and uneven skin tone.
What is the best StriVectin product for prevention and keeping signs of aging at bay?
StriVectin-SD and SD Eye Concentrate for Wrinkles are both great options for promoting skin health and maintaining a youthful appearance. Both products contain a host of ingredients such as Niacin, peptides, botanicals and antioxidants that work with your skin cells to promote healthy skin functioning and fight against causes of visible aging.